iOS apps FAQ

FAQ for iOS apps (iPhone/iPod/iPad)

Cancelling a subscription
If you need to cancel a subscription for any app on the App Store (or check what subscriptions you have active on your account), you can do it in your iTune...
Fri, 31 May, 2019 at 7:31 PM
Using the app on other devices through Family sharing
If you purchased a full, paid version of an app (not an app unlocked with an in-app purchase), you can install it for free on other devices with the same ac...
Fri, 31 May, 2019 at 7:14 PM
I would like to get a refund (for an accidental purchase, etc.)
We would love to be able to directly process a refund for you; however, as only app developers, we have no control over the store and no access to customers...
Fri, 31 May, 2019 at 7:56 PM
I purchased the upgraded version yesterday and it's locked again today
Did you buy the full (unlocked) version or the version unlocked with in-app purchase? If this was a free app unlocked with an in-app purchase, it should be ...
Fri, 31 May, 2019 at 7:37 PM
I have an active subscription but my app is locked
First, please check whether your subscription is active directly in your iTunes account. This link will show you how to do this: https://support.apple.com/e...
Fri, 7 Jun, 2019 at 10:19 PM
Black screen after running an app
If the app does not start at all or displays a black screen, it can happen because of an issue with the storage space on your device. Please try freeing som...
Fri, 31 May, 2019 at 7:06 PM
Unlocking the previously purchased app (on the same device or other devices)
If this was a free app unlocked with an in-app purchase or a subscription and you use the same account on the other device, it should be possible to restore...
Fri, 31 May, 2019 at 7:28 PM
I cannot restore an app
Do you use the same account on your device? Please note that the App Store does not support family sharing for in-app purchases or subscriptions, you need t...
Fri, 31 May, 2019 at 7:23 PM
Phonics Fun on Farm - need to delete some stickers (or re-arrange)
The only solution is to delete the app and reinstall it from the store which unfortunately means that you’ll start with no stickers again.  We are very ...
Fri, 31 May, 2019 at 7:28 PM
I am trying to unlock an app and see just a math problem
If you see just the math problem and nothing happens: Do you use parental control on your device? Sometimes, this error can happen when it is switched on. ...
Fri, 31 May, 2019 at 7:28 PM