iOS apps FAQ
FAQ for iOS apps (iPhone/iPod/iPad)
If this was a free app unlocked with an in-app purchase or a subscription and you use the same account on the other device, it should be possible to restore...
Sun, 10 Jan, 2021 at 5:41 PM
If you need to cancel a subscription for any app on the App Store (or check what subscriptions you have active on your account), you can do it in your iTune...
Sun, 10 Jan, 2021 at 5:19 PM
If you purchased a full, paid version of an app, you can install it for free on other devices with the same account or devices using Family Sharing. Her...
Sun, 10 Jan, 2021 at 5:33 PM
We would love to be able to directly process a refund for you; however, as only app developers, we have no control over the store and no access to customers...
Sun, 10 Jan, 2021 at 5:35 PM
Did you buy the full (unlocked) version or the version unlocked with in-app purchase? If this was a free app unlocked with an in-app purchase, it should be ...
Fri, 31 May, 2019 at 7:37 PM
First, please check whether your subscription is active directly in your iTunes account. This link will show you how to do this: https://support.apple.com/e...
Sun, 10 Jan, 2021 at 5:38 PM
If the app does not start at all or displays a black screen, it can happen because of an issue with the storage space on your device. Please try freeing som...
Fri, 31 May, 2019 at 7:06 PM
Generally, it should be possible to tap on the "Restore" (or "Restore Purchases") button in the app (usually found in Parents' secti...
Sun, 10 Jan, 2021 at 5:46 PM
The only solution is to delete the app and reinstall it from the store which unfortunately means that you’ll start with no stickers again. We are very ...
Fri, 31 May, 2019 at 7:28 PM
If you see just the math problem and nothing happens: Do you use parental control on your device? Sometimes, this error can happen when it is switched on. ...
Sun, 10 Jan, 2021 at 5:47 PM