First, please check whether your subscription is active directly in your iTunes account. This link will show you how to do this: https://support.apple.com/en-us/HT202039


It is usually possible to restore the purchase by tapping on the Restore button on the main screen.


If it does not help, please check:


1. Do you use the same account on your device? Please note that the App Store does not support family sharing for in-app purchases or subscriptions, you need to use the same account. See more here: https://support.apple.com/en-us/HT203046


2. Please make sure that you are connected to the App Store and have internet access.


3. Do you use parental control on your device? Sometimes, this error can happen when it is switched on.


4. If nothing helps, we recommend to try deleting the app, restarting the device, and reinstalling the app from the store. Then, using Restore button should help.


5. Unfortunately, once or twice we've seen that it simply did not work on customer's home wi-fi, but it worked without any problems on a different wi-fi network.